The 2022 Subaru Love Promise Customer Commitment Award

The 2022 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.


What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Dick Hannah Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Humane Society's southwest washington

National Arbor Day Foundation

Washington State University Vancouver , Boys and Girls Club of Southwest Washington

The Salvation Army, Vancouver Police Activities League , Lower Columbia CAP's Commodity Program , Washington State School for the Blind , Clark County food bank

Children's Cancer Association , American Red Cross, Muscular Dystrophy Association

Did Dick Hannah Subaru go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Dick Hannah Subaru

Subaru and Dick Hannah Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

To the moon, and back... - Micki S

Our story begins with an email from a shelter out of Texas. The email was a plea for assistance with rehoming a dog and her litter of 11 newborn puppies. We had a foster available so we immediately accepted this group into our care with a transport from their shelter. They arrived during the time of the July full moon, so the foster appropriately named the mom “Luna” and the 11 puppies were named after each month's full moon. Upon this group's arrival, it was very clear that they had symptoms of a severe upper respiratory infection. Sadly, even with treatment, we lost Sturgeon, Pink, Hunter, Flower, and Rose from this litter. It wasn’t until after Rose passed that it was confirmed that this illness was an aggressive strain of canine distemper virus. Thankfully, after treatments, testing, patience, and tears we were able to successfully clear Luna, and 6 of her puppies of this illness and move forward with adoption! We thank Dick Hannah Subaru for sharing our story, and doing their part in finding loving homes for a total of 60 pets from our shelter during the month of October!

West Columbia Gorge Humane Society
To the moon, and back...

Supporting Local Free Clinic in SW Washington - Pam K

From mid-November 2020 through early January 2021, Dick Hannah Subaru in Vancouver, Washington featured the Free Clinic of Southwest Washington as their local charity of choice for their annual “Share the Love” event. Due to these efforts and the financial backing of Subaru, we, the Free Clinic of Southwest Washington, remained open and provided medical services, including COVID vaccinations, during the pandemic. This support allowed us to continue living out our mission of providing and facilitating access to free, compassionate, quality health care for community members in Clark County who are otherwise unable to obtain such services. On behalf of the 6,500 patients the Free Clinic cares for every year, many thanks to Kamal Chaer, Rhonda Pfeifer, Peter Maher, and the outstanding team at Dick Hannah Subaru for their support. It is greatly appreciated!

Free Clinic of Southwest Washington
Supporting Local Free Clinic in SW Washington

Daisy the Underdog - Micki S

Thanks to the generous donations of Dick Hannah Subaru and the Subaru Loves Pets campaign, Daisy, a 12 year old Dachshund, who is the quintessential "underdog," is now living her best life with a family who treasures her! Daisy came to West Columbia Gorge Humane Society through animal control. Her previous owner had passed away in the home and officers brought her to the shelter. Many attempts were made to reach next of kin but no one ever came forward to claim Daisy. There was no one to take her so West Columbia Gorge Humane Society took over guardianship and immediately began evaluating her. Daisy was in need of extensive medical care: a dental procedure to remove rotten diseased teeth; oral surgery to repair a hole in her mouth connected to her nose; six week of antibiotics to clear a bladder infection that had spread to her kidneys; and physical therapy to help her regain rear leg function. Daisy was even fitted her for a wheelchair! During the course of Daisy's treatments and her 55 day stay with us, she was visited regularly by the officer who had brought her in. The officer loved Daisy and wanted to adopt her, but he was afraid his wife would not agree to adopting a special needs dog. Little did he know, his wife came to us and secretly adopted Daisy as a special surprise for her husband. It was truly a happy ending for a sweet little dog who was in desperate need of love and attention.

Daisy the Underdog

Dick Hannah Subaru makes the holidays magical! - Fletcher J

From mid-November through early December Dick Hannah Subaru championed the Make-A-Wish Oregon Toy Drive to support their Holiday Magic campaign. Over three weeks, the team collected a Subaru full of toys for children currently in Randall’s and Doernbecher’s Children’s Hospitals that Make-A-Wish Oregon will deliver during special events at each location. Their efforts to promote, support, and fulfill the need to bring magic to these children and their families who are going through difficult circumstances make them pillars of our community and people that can always be relied upon in challenging (and good) times. Thank you to Kamal, Chris, and the outstanding team at Dick Hannah Subaru for their support this holiday season!

Make-A-Wish Oregon
Dick Hannah Subaru makes the holidays magical!

Happy Holidays From the Employees At Hannah Subaru - Michael N

For the 5th year in a row, Dick Hannah Subaru has volunteered to provide with The Southwest Washington Chapter of the Salvation Army with new and gently used coats totaling several hundred happy and warm patrons ranging from kids to XXXL. Well over 300 collected in the 5 years we have been doing this, including the most unique and blessed request from one of the Dick Hannah Subaru Managers, Mr. and Mrs. Marty McDonald. At the McDonald wedding, each attendee that RSVP was asked to bring a BRAND NEW adult men’s or women’s winter coat resulting in 87 brand new donations! Keeping someone warm is one thing, but keeping them warm while putting food in their tummy is something else. This year in addition to coats, Senior staffers Kamal Chaer, Robin Alexander, and Darrell Williams collected a total of $1,760 compiled from every NEW SUBARU SOLD FROM 11/01 to 11/30 and presented a check to Major Michael Nute of the SW Salvation Army Chapter to help provide, food, shelter, job search attire, heating fuel, infant supplies, and so much more. Along with just under 100 new and gently used jackets, Thank you, everyone, who involves themselves in this most wonderful time of the year! You truly are worth the praise.

SW Washington Salvation Army
Happy Holidays From the Employees At Hannah Subaru

Dick Hannah Subaru Holiday Employee Giving Event - Kamal C

To celebrate the holiday season and kick off the start of the 11th Annual Subaru Share the Love Event, all the employees at Dick Hannah Subaru held a special holiday donation event on Friday, November 9th. All employees of the Subaru store were encouraged to make a personal donation towards their choice of 9 different local charities. The Subaru Sales department held a special sales meeting where every sales person and manager pledged money and then received a shot at a basketball hoop to have the Retailer double their amounts. All in all the Dick Hannah Subaru employees donated a total of $7,151 during this event. In addition to this incredibly generous amount, Dick Hannah Dealership Group is matching every donation dollar for dollar making the total raised by Dick Hannah Subaru employees to $14,302!!!

Dick Hannah Subaru
Dick Hannah Subaru Holiday Employee Giving Event

Dick Hannah Subaru Loves Pets!!! - Jane M

All of us at the Oregon Humane Society would like to thank all the Portland Subaru retailers for raising and donating $56,900 to us during the Subaru Loves Pets Event! This tremendous donation will help hundreds of pets and families right here in Oregon! The Oregon Humane Society celebrated its 150 year anniversary this year and we could not do it without the strong support of Subaru and the local Subaru retailers. We would especially like to thank the team at Dick Hannah Subaru in Vancouver, WA for their generous donation of $9,925. Thank you from all the Pets!!!

Oregon Humane Society

Subaru Loves To Care 2018 - Tori H

The team at Dick Hannah Subaru had been a joy to partner with throughout the month of June, so not only were we excited that they were our first delivery this year as part of the Subaru Loves to Care campaign, we were also thrilled to be working with Randall Children's Hospital again. Randall provides state-of-the-art care for local children and even held an extra special place for Jason Hirata from Subaru who we had the pleasure to meet as well. Jason had been there just days prior for one of his children who had undergone a major surgery. The surgery was a success, and Jason could not wait to interact with some of the staff that made it possible. Along with Jason, Kamal Chaer and Ronda Pfeifer from Dick Hannah Subaru, Susan Korte from LLS OSWIM, and I gathered all of the blankets and care cards and made our way into the hospital. We were greeted by McKenzie Fletcher and Becca Hokinson, two staff members at Randall, and were able to learn about the breakthroughs they are making at even a National level. Randall Children's Hospital is the only Level 1 pediatric trauma center in the entire Northwest, earning that status in the last year from the American College of Surgeons! While discussing even more amazing steps they are taking, we handed over the 80 cozy blankets and care cards and expressed our utmost admiration for not only their time that day but for their commitment to helping families just like Jason's. We thank Dick Hannah Subaru and their dedicated staff in making this possible.

The Leukemia & Lymphoma Society
Subaru Loves To Care 2018

Where Love Meets Hope! - hannah s

Every person should have the chance to live a healthy life full of love and adventure. Since Subaru is committed to giving this chance to as many people as possible, we here at Dick Hannah Subaru, have partnered with The Leukemia and Lymphoma Society (LLS) to donate and deliver blankets and message of hope cards to community members fighting cancer. Every three minutes one person in the United States is diagnosed with a blood cancer. Together, Subaru and LLS wanted to spread hope, warmth and love to those bravely fighting cancer and their supporters. This past June we had our amazing and generous customers write messages of hope, on what we call Hope Cards. We then delivered them, along with 10 arts and crafts kits and 80 blankets to children going through treatment at Randall Children’s hospital in Portland, Oregon.

Where Love Meets Hope!

Hannah Subaru Loves Learning - K C

Walnut Grove Elementary

Hannah Subaru Loves Learning